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How to set up the Untappd integration with CaptiFi
Follow the steps below to send guests who rate their visit highly to your venue's Untappd page and to bring your Untappd check-ins into the Review Inbox. How the requests themselves behave (the delay, the star rule, text messages, the 90-day rule and what you receive) is covered on the Reviews page.
Time needed: about 10 minutes.
What this integration does
Untappd works both ways. A rating at or above your Minimum stars for a public review sends the guest to your venue's page on untappd.com, on its own or as one button on the choice page; all that needs is the page's link. Separately, the check-ins drinkers make at your venue are pulled into the Review Inbox as Untappd check-ins: every check-in that carries a comment or a beer rating, with the beer as the title, the rating as stars and the comment as the text, and an AI-drafted reply for each. Check-ins with neither a comment nor a rating are left out.
The inbox side needs Untappd for Business on the Premium plan, because Untappd offers API access on Premium only. That is your own subscription with Untappd; CaptiFi adds nothing to it. Sending guests to your Untappd page costs nothing and needs no Untappd for Business account at all.
Before you start
- Your venue's page on untappd.com (its address starts
https://untappd.com/v/), to send guests there - For check-ins in the inbox: an Untappd for Business account on the Premium plan, logged in as the account's primary user
- A CaptiFi plan that includes review requests (Essentials or above; not on Lite)
- Review requests set up for the venue, with a splash page that collects an email address. The Google Reviews setup guide covers that
Part 1: Find your Untappd for Business details
Skip this part if you only want to send guests to your Untappd page.
Step 1: Copy your location ID
Log in to Untappd for Business, open Settings & Integrations in the left menu, then Location Settings. Each location shows its Location ID; copy the one for this venue. It is not the same number as your venue's ID on untappd.com.
Step 2: Copy your read-only API token
Open your account page (the admin menu in the top right corner, then Settings). Under API Access Tokens, copy the read-only token. Untappd generates tokens for every user on the account, and only the primary user's token can reach the API, so copy it while logged in as that user.
Step 3: Note your login email
CaptiFi sends the token together with the email address you log in to Untappd for Business with, so have that address ready.
Part 2: Enter them in CaptiFi
Step 4: Open the Untappd card
Log in to my.captifi.io and click Integrations in the left sidebar. Find the Untappd card and click Configure (it reads Manage once the card is connected).
Step 5: Pick the venue
Each venue has its own Untappd page, its own location ID and its own inbox, so choose the venue you are setting up.
Step 6: Paste your Untappd page link
In Untappd review URL, paste the address of your venue's page on untappd.com. It is optional: leave it blank if you only want check-ins in the inbox.
Step 7: Enter your Untappd for Business details
Fill in Untappd email, Untappd token and Untappd location ID from Part 1. The token is write-only: once saved, CaptiFi shows only that a secret is set, with a Replace button if you ever need to change it.
Step 8: Click Test connection
CaptiFi asks Untappd for Business for the location and reports its name when the email, token and location ID all match.
Step 9: Save and check the toggle
Click Save. CaptiFi pulls your latest check-ins into the inbox straight away. The Enabled switch keeps the sync running; switch it off to pause it without losing your details.
Step 10: Choose where happy guests go
Under Happy guests review on, pick Untappd only, or Let the guest choose to show a button for every platform you have set up. This is the same setting shown on your other review cards and on the Review requests tab; there is one per venue.
Part 3: Test it
Step 11: Send yourself a test
Open Reviews in the sidebar, go to the Review requests tab and click Send test email. Rate 4 or 5 stars and confirm you land on your Untappd page.
Step 12: Check the inbox
Open the Inbox tab of Reviews and filter by Untappd. Click Draft AI reply on a check-in, copy the draft, then click Reply on Untappd: it opens that check-in on untappd.com, where you can post a comment from your own Untappd account. CaptiFi never posts anything on your behalf.
Troubleshooting
Test connection fails: the email, token or location ID is wrong, the token belongs to a user other than the primary user, or the account is not on Untappd for Business Premium, the only plan with API access. Check all three values and the plan, then test again.
The link is refused when you save: the link is not on untappd.com. Copy your venue's page address again.
Few or no check-ins in the inbox: only check-ins with a comment or a beer rating are brought in, so a venue whose drinkers check in without either has nothing to show yet. Click Sync now on the Inbox tab after your next busy night.
The card shows a message under Last error: the last sync failed, and the message says why (most often a token that was replaced in Untappd for Business). Fix it, save, and sync again.
Texts stopped after I changed the links: removing a venue's last review link switches the text channel off and the dashboard shows a notice. Add a link back and tick Also ask by text message again.