Quick Start Guide

Get your CaptiFi device online in under 5 minutes.

Before You Begin

Make sure you have:

• Your CaptiFi device and the included Ethernet cable
• Your 8-digit activation PIN (from your welcome email, also shown on your dashboard)
• Your internet router with a spare Ethernet port
• A CaptiFi account at my.captifi.io

Step 1: Plug In

1. Connect the Ethernet cable from the CaptiFi device to a spare port on your router or switch
2. Power it with the included PoE injector: cable from the injector to the device, injector into a power socket

Wait 2-3 minutes while the device boots. The LED turns solid blue when it's ready.

Step 2: Activate Your Device

1. On your phone or laptop, connect to the device's setup WiFi network (CaptiFi Setup)
2. The activation page opens automatically (if not, open a browser and visit any website)
3. Enter the 8-digit PIN from your welcome email (also shown on your dashboard)

The device activates, switches to your venue's guest network, and shows as Online (green) in your dashboard under My Locations within a couple of minutes.

WARNING

If the device stays Offline in your dashboard, it can't reach the internet. Check both ends of the Ethernet cable and confirm your router has a working connection. See Troubleshooting.

You're Live!

Your CaptiFi guest WiFi is now active. Guests connecting to your guest network (named after your venue by default — rename it under My Locations → Edit site) will see your branded splash page.

What's Next?

• Customise your splash page
• Set up automated emails
• Configure Google Review requests
• View your guest analytics