Payment Methods & Invoices

Everything about payments, invoices, and billing queries.

Accepted Payment Methods

CaptiFi accepts all major cards via Stripe:

• Visa
• Mastercard
• American Express

TIP

We use Stripe for payment processing — your card details are never stored on our servers. Stripe is PCI DSS Level 1 certified (the highest level of security).

Adding a Card During Your Trial

A payment method is required before your trial converts to a paid subscription. If your account does not have one yet, CaptiFi emails you reminders before the trial ends, each with a secure one-click link that opens Stripe checkout to add your card (no login needed). You can also add a card at any time from the Billing page. See Managing Your Subscription for how the reminders work.

Finishing Setup On An Account We Created For You

If our team or your reseller created your account, your card is added on the Complete your setup page the first time you sign in, not through Stripe checkout. Choose your plan and billing cycle, enter your card, and your dashboard opens. Nothing is charged that day: your first payment is taken on the trial end date shown on the page. Full walkthrough: Account Registration.

If your trial ends while that page is open, nothing is taken. The page tells you that your trial has now finished and shows the amount that will be charged today, and you confirm again before anything reaches your card. You are never charged an amount the page did not show you first.

Accounts where billing is handled another way (a pilot, or billing through a reseller) skip the card step entirely and open straight into the dashboard.

Your Billing Currency

Your currency is fixed when your subscription starts and does not follow later profile edits, so the figure on the plan picker is always the figure on the invoice. Full detail, including the per-currency price tables: Plans & Pricing.

Billing Cycle

• Subscriptions are billed monthly (or annually if selected, which costs less than twelve monthly payments: see Plans & Pricing)
• Your billing date is the date you first subscribed
• If your trial ended before you subscribed, your billing date follows your trial end date instead, so the day of the month stays the same as it was during your trial. Your first payment covers the month from your trial end date, which means your second payment can fall sooner than a full month after you paid
• Extra venues appear as a line item on the same invoice at your currency's extra-venue rate, prorated from the day you add them
• Charges appear as "CaptiFi" on your card statement
• Tax (VAT or your local equivalent) is calculated automatically at checkout where applicable

Device Deposit

When your CaptiFi device ships, a refundable deposit is taken from your card: £60, $99, €79, C$99, A$129 or NZ$149 depending on your billing currency.

• It is refunded when you cancel and return the device
• If the device is not returned within 30 days of cancellation, it is not refunded

Failed Payments

If a payment fails:

1. You'll receive an email notification
2. Stripe automatically retries the charge over the following days
3. If payment continues to fail, your account moves to past-due and the dashboard is paused until the payment is fixed (your guest WiFi keeps working for guests)

To resolve: go to Billing in your dashboard and click Fix payment / Update payment method.

Your Receipt

Every payment you make in the dashboard, an upgrade, a plan change, a saved card or your device order, confirms with an on-screen receipt showing what it was for and what was taken, in your own billing currency. It is a confirmation, not a tax document: the VAT invoice for each charge is under Invoices on the Billing page. See Changing Your Plan.

Invoices

• Generated automatically each billing cycle
• Available on the Billing page in your dashboard — click Download for a PDF
• The full history is in the Stripe billing portal (linked from the Billing page)
• Include tax (VAT or your local equivalent) where applicable

Refunds

• Cancel any time during your 30-day free trial and you pay nothing
• After billing starts, cancellation stops future charges at the end of the current period; previous billing periods are not refunded
• The device deposit is always refunded on device return

Questions?

For billing queries, contact us at hello@captifi.io or use the live chat on captifi.io.