Appearance
Connected Guests (Live)
A real-time view of every guest on your WiFi right now — who they are, their signal strength, how much data they've used, and how long they have left. The page refreshes automatically every 60 seconds.
Where to Find It
- Log in to my.captifi.io
- Go to My Venues → Connected Guests in the sidebar
The home screen's Connected now card also links straight here.
Plan availability
If you see "This feature is not enabled on your plan", contact support@captifi.io to upgrade.
What You See
| Column | Description |
|---|---|
| Guest | The guest's name/email (if captured on your splash page) |
| MAC / IP | The device's identifiers on your network (shown on wide screens; on smaller screens, hover over the guest name) |
| Venue | Which of your venues they're connected at |
| Signal | Live signal strength shown as 1-4 bars (hover for the exact reading) |
| Data | Download and upload volume for the session |
| Time left | How long until their session expires. A dash means there is no timer: the device is on the network but has not signed in yet, or the session has no time limit |
| Status | Online, Away (valid session, device not on the WiFi right now), Not signed in, Idle, Offline (left the WiFi on their own), Blocked, Disconnected (kicked by staff), or Expired |
Devices that joined your WiFi but never signed in through the splash page are hidden by default. Tick Show not signed in (top right of the page) to see them: a "Not signed in" row with a strong signal is usually someone in your venue sitting at the sign-in page.
Online vs Away
Online means the device is on your WiFi right now. Away means the guest still has a valid session (their Time left has not run out) but their device is not currently connected, for example they have left the building or their phone is off. An Away guest reconnects without seeing the splash page again. Presence updates every few minutes, so a guest who just walked out may show Online for a short while.
Actions
Open the actions menu (the three-dot button at the end of each row). Depending on your WiFi platform it offers:
- Extend session — give the guest more time: 30 minutes, 1 hour, 4 hours, or until the end of the day
- Block device — kick the device off and prevent it reconnecting (confirmation required)
- Disconnect — end the session now; the guest sees the splash page again on reconnect
Troubleshooting
| Issue | Solution |
|---|---|
| Guest shows "Unknown" with 0B data | Your controller isn't returning client details — check your controller connection under My Locations, or contact support |
| Nobody appears despite guests being online | Confirm the venue filter (top bar) and that your access points show Online under WiFi Access Points |
| Actions greyed out | Not every WiFi platform supports every action — block/extend depend on your hardware's capabilities |
Related Pages
- WiFi Access Points — hardware status behind the live view
- Guest Analytics — historical visit data