Appearance
Connected Guests (Live)
A real-time view of every guest on your WiFi right now — who they are, their signal strength, how much data they've used, and how long they have left. The page refreshes automatically every 60 seconds.
Where to Find It
- Log in to my.captifi.io
- Go to My Venues → Connected Guests in the sidebar
The home screen's Connected now card also links straight here.
Plan availability
If you see "This feature is not enabled on your plan", contact support@captifi.io to upgrade.
What You See
| Column | Description |
|---|---|
| Guest | The guest's name/email (if captured on your splash page) |
| MAC / IP | The device's identifiers on your network (shown on wide screens; on smaller screens, hover over the guest name) |
| Venue | Which of your venues they're connected at |
| Signal | Live signal strength shown as 1-4 bars (hover for the exact reading) |
| Data | Download and upload volume for the session |
| Time left | How long until their session expires. A dash means there is no timer: the device is on the network but has not signed in yet, or the session has no time limit |
| Status | Online, Away (valid session, device not on the WiFi right now), Not signed in, Idle, Offline (left the WiFi on their own), Blocked, Disconnected (kicked by staff), or Expired |
Only devices on your guest WiFi appear here. Staff and back-office networks, tills, cameras, smart TVs and anything plugged in by cable are left out, so the list and the guest counts reflect real visitors even at a venue running a dozen other networks. The guest network CaptiFi watches is the one selected under My Locations for that venue.
Devices that joined your WiFi but never signed in through the splash page are hidden by default. Tick Show not signed in (top right of the page) to see them: a "Not signed in" row with a strong signal is usually someone in your venue sitting at the sign-in page.
Online vs Away
Online means the device is on your WiFi right now. Away means the guest still has a valid session (their Time left has not run out) but their device is not currently connected, for example they have left the building or their phone is off. An Away guest reconnects without seeing the splash page again. Presence updates every few minutes, so a guest who just walked out may show Online for a short while.
Actions
Open the actions menu (the three-dot button at the end of each row). On UniFi controllers and CaptiFi access points it offers:
- Extend session — give the guest more time: 30 minutes, 1 hour, 4 hours, or until the end of the day
- Block device — kick the device off and prevent it reconnecting (confirmation required)
- Disconnect — end the session now; the guest sees the splash page again on reconnect
The same three actions are on the classic dashboard at app.captifi.io under Connected Guests, where Disconnect is labelled Kick. Other WiFi platforms show the menu with the actions greyed out and the reason as a tooltip.
After a disconnect or block, CaptiFi reads your controller or access point back to confirm the device really has gone. A green notice means your network no longer lists the device as authorised. An amber notice means the command was accepted but could not be confirmed yet, and says why: the device still showed as authorised at the time of the check, or the hardware could not be read. See Kick or Block a Guest Device for the full explanation.
Troubleshooting
| Issue | Solution |
|---|---|
| Guest shows "Unknown" with 0B data | Your controller isn't returning client details — check your controller connection under My Locations, or contact support |
| Nobody appears despite guests being online | Confirm the venue filter (top bar) and that your access points show Online under WiFi Access Points |
| Actions greyed out | Not every WiFi platform supports every action — block/extend depend on your hardware's capabilities |
| Disconnect or block shows an amber "not confirmed" or "still authorised" notice | The command reached your hardware but the read-back did not confirm it yet. Wait a moment and try again; if the guest stays online, check the device in your controller |
| Staff or office devices in the list | Check which network is selected as your guest WiFi for that venue under My Locations; only that network is listed here |
| You want to act on one specific guest | Open their profile from Guest Visits and use Kick off WiFi or Block device (see Guest Analytics) |
Related Pages
- WiFi Access Points — hardware status behind the live view
- Guest Analytics — historical visit data