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Billing & Plans FAQ
What plans are available?
Four plans: Essentials, Growth, Pro and Multi-Location. They differ mainly by monthly new-guest allowance, email allowance and marketing features. CaptiFi bills in GBP, USD, EUR, CAD, AUD and NZD, so see Plans & Pricing for the price in your currency and the full feature comparison. Some pages on captifi.io still call the Pro plan Multi-Site.
Which currency am I billed in?
Your billing country sets your currency when you sign up. Every plan, extra venue and device deposit has a list price in each of the six currencies: see the tables on Plans & Pricing.
Is there a free trial?
Yes, 30 days with full access. A payment method is normally required to start the trial, so we can ship the hardware and take the refundable device deposit. No subscription payment is taken until the trial ends, and you can cancel any time during the 30 days at no cost for the plan.
Can I cancel anytime?
Yes. Monthly plans have no minimum term and no notice period: cancel from Billing in your dashboard at any time and your service runs to the end of the period you have paid for. An annual term runs for its twelve months.
What happens when I cancel?
- Your subscription ends at the end of the current billing period and your dashboard closes
- We send you a prepaid return label for the device
- Once we receive the device back, your device deposit is refunded
What happens to my data if I cancel?
Your guest data is retained for 30 days after cancellation, giving you time to export it. After 30 days, all data is permanently deleted from our servers. You can export it at any time from Guest Visits in the dashboard. Anything already synced to a system you own, such as Klaviyo or Mailchimp, stays in your account: see Cancellation & Returns.
Can I upgrade or downgrade my plan?
Yes, any time from Billing then Change plan. Upgrades take effect immediately and you are charged the prorated difference; downgrades take effect at the start of your next billing period.
Is the hardware really included?
Yes. We take a refundable deposit for the device (£60, $99, €79, C$99, A$129 or NZ$149 depending on your currency) and refund it when you return the device. There is no rental or purchase charge for the device on top of that.
What if I have more than one venue?
Every plan includes one venue. On a monthly plan each additional venue is £25, $35, €30, C$45, A$49 or NZ$59 depending on your currency, added self-serve under My Locations then Add location and prorated from the day you add it. Deleting a venue removes the charge. If you pay annually, extra venues are billed at the annual extra-venue rate and we add them for you: email hello@captifi.io. Extra venues can be added on any plan; the cross-venue dashboard and group analytics start on Pro.
What if I exceed my monthly new-guest allowance?
Each plan includes a monthly allowance of NEW guests (1,000 on Essentials, 5,000 on Growth, 15,000 on Pro, 50,000 on Multi-Location). Only a guest's first sign-in counts: return visits by guests we can recognise are free, and so is a regular you first captured in an earlier month, so a busy venue full of regulars uses far less of its allowance than it has sign-ins. See what counts as a guest. The allowance resets on your own billing day each month, including on annual plans, and the reset date is shown on the Plan usage card. If you reach it, sign-ins by new guests pause until it resets on your next billing day; returning guests we can recognise keep getting online, and guests already connected are unaffected. Track usage on your Billing page; if you are regularly near the limit, upgrading to the next plan adds headroom and takes effect immediately.
Do you offer annual billing?
Yes. Annual costs less than twelve monthly payments on every plan in every currency, and an annual term runs for its twelve months once it starts. Both prices are listed side by side on Plans & Pricing so you can compare your own: GBP Pro, for example, is £1,428 a year against £149 a month.
Can I start monthly and move to annual later?
Yes, at any point from Billing then Change plan. The annual rate is a list price rather than a sign-up offer, so it applies whenever you switch, and the unused part of the month you are in is credited automatically.
What payment methods do you accept?
All major credit and debit cards via Stripe (Visa, Mastercard, Amex).
Will I be charged automatically?
Yes. Subscriptions renew automatically each billing period, monthly or annual. You receive an email receipt for each payment, and you can update your payment method or cancel at any time from your dashboard.
Do team members cost extra?
No, up to 10 team seats are included on every plan. See Team Members.
Do you offer pricing above Multi-Location?
Yes. For larger portfolios or specific requirements, get in touch and we will put together a custom quote. Volume discounts are available.