Reset Guide

The CaptiFi device has a reset button that performs different actions depending on how long you press it.

Reset Types

Press Duration	Action	Use When
< 1 second	Quick restart (soft reboot)	Device seems unresponsive
3-5 seconds	Network reset	Network configuration issues
10+ seconds	Factory reset	Major issues, need fresh start

Quick Restart (< 1 second)

A gentle reboot. The device restarts without losing any settings.

1. Press the reset button briefly (less than 1 second)
2. LED will flash yellow (booting)
3. Wait ~60 seconds
4. LED should return to solid green

TIP

This is the equivalent of "turn it off and on again." Try this first for most issues.

Network Reset (3-5 seconds)

Resets network settings while keeping enrollment intact.

1. Press and hold the reset button for 3-5 seconds
2. Release when LED changes colour
3. Device will reboot and reconnect
4. Wait 1-2 minutes for it to come back online

Use when:

• Device can't connect after router changes
• IP address conflicts
• Network configuration issues

Factory Reset (10+ seconds)

Complete Wipe

Factory reset erases ALL settings including enrollment. You will need to re-enroll the device after a factory reset.

1. Press and hold the reset button for 10+ seconds
2. LED will flash rapidly, then go dark
3. Release the button
4. Device will reboot (yellow flashing)
5. LED will turn solid purple (awaiting enrollment)
6. Re-enroll the device in your CaptiFi dashboard

Use when:

• Red fast-flashing LED (failsafe mode)
• Device is completely unresponsive
• Preparing device for a new venue/account

After Any Reset

1. Wait for the device to fully reboot (yellow flashing → next state)
2. Check the LED Guide to confirm status
3. If LED is green, you're good to go
4. If LED is purple, re-enroll in dashboard