Appearance
Billing & Plans FAQ
What plans are available?
Four plans: Essentials (£49/mo), Growth (£89/mo), Multi-Site (£149/mo), and Enterprise (custom). Plans differ mainly by monthly guest allowance and marketing features — see Plans & Pricing for the full comparison.
Is there a free trial?
Yes — 30 days with full access. A payment method is required to start the trial, but you aren't charged until it ends, and you can cancel any time during the 30 days at no cost.
Can I cancel anytime?
Yes. No long-term contracts. Cancel from Billing in your dashboard at any time.
What happens when I cancel?
- Your service stops at the end of the current billing period
- We'll send you a prepaid return label for the device
- Once we receive the device back, your £60 hardware hold is released
What happens to my data if I cancel?
Your guest data is retained for 30 days after cancellation, giving you time to export it. After 30 days, all data is permanently deleted from our servers. You can export your data at any time from Guest Visits in the dashboard.
Can I upgrade or downgrade my plan?
Yes, any time from Billing → Change plan. Upgrades take effect immediately (you're charged the prorated difference); downgrades take effect at the start of your next billing period.
Is the hardware really included?
Yes. We place a £60 refundable hold for the device — it's released when you return the device. There's no charge for the device itself while you're a customer.
What if I have more than one venue?
Every plan includes one venue. Each additional venue is £25/month, added self-serve under My Locations → Add location and prorated from the day you add it. Deleting a venue removes the charge.
What if I exceed my monthly guest allowance?
Each plan includes a monthly guest allowance (1,000 / 5,000 / 15,000 for Essentials / Growth / Multi-Site). The allowance resets on your own billing day each month, including on annual plans, and the reset date is shown on the Plan usage card. If you reach the allowance, new guest sign-ins are paused until it resets on your next billing day (guests already connected are unaffected). Track usage on your Billing page; if you are regularly near the limit, upgrading to the next plan adds headroom and takes effect immediately.
Do you offer annual billing?
Yes — annual billing saves over 20% (Essentials £39/mo, Growth £69/mo, Multi-Site £119/mo, billed annually). See Plans & Pricing.
What payment methods do you accept?
All major credit and debit cards via Stripe (Visa, Mastercard, Amex).
Will I be charged automatically?
Yes. Subscriptions renew automatically each billing period (monthly or annual). You'll receive an email receipt for each payment, and you can update your payment method or cancel at any time from your dashboard.
Do team members cost extra?
No — up to 10 team seats are included on every plan. See Team Members.
Do you offer enterprise pricing?
Yes. For larger portfolios or specific requirements, get in touch and we'll put together a custom quote. Volume discounts are available.