Billing & Plans FAQ
What plans are available?
Visit captifi.io for current pricing. Plans are based on the number of guest connections per month.
Is there a free trial?
Yes — 30 days, full access, no credit card required to start browsing. A card is needed to activate your device and subscription.
Can I cancel anytime?
Yes. No long-term contracts. Cancel from your dashboard at any time.
What happens when I cancel?
- Your service stops at the end of the current billing period
- We'll send you a prepaid return label for the device
- Once we receive the device back, your hardware hold is released
Is the hardware really free?
Yes. We place a small refundable hold on your card (released after 12 months of service or when you return the device). There is no charge for the device itself.
What if I need more than one access point?
Additional access points are +£10/month each. They're automatically detected when connected.
What if I exceed my guest connection limit?
You can add extra capacity for +£10 per 2,500 additional connections per month. We'll notify you before you reach your limit.
Do you offer annual billing?
Yes — annual billing is available at a discount. See the pricing page for details.
What payment methods do you accept?
We accept all major credit and debit cards via Stripe (Visa, Mastercard, Amex).