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Integrations
Location: Sidebar → Integrations
Overview
The Integrations Hub is your central place to connect CaptiFi with the third-party services you already use. From email marketing to review management, integrations let you automatically share guest data with the tools that power your business.
Each integration card shows its current status at a glance:
| Status | What It Means |
|---|---|
| Connected | The integration is live and working. Click to manage settings. |
| Not Connected | Available on your plan but not yet set up. Click to get started. |
| Upgrade Required | Available on a higher plan. Contact us to upgrade. |
| Coming Soon | Currently in development — stay tuned! |
Available Integrations
Google Reviews
Plan required: Growth (£89/month) or higher
Automatically collect more Google Reviews by sending branded review request emails to guests after they connect to your WiFi. High-rated responses are directed to your Google Reviews page, while lower ratings are captured privately so you can follow up.
Key features:
- Automated review request emails after WiFi login
- Smart routing — happy guests go to Google, others go to a private feedback form
- Configurable star-rating threshold and email timing
How to set it up:
- Go to Integrations → Google Reviews
- Select the site you want to configure
- Make sure your site has a verified sending email address (you'll be prompted if it doesn't)
- Toggle Google Reviews Enabled to on
- Search for your business name — CaptiFi will find your Google listing automatically
- Set your preferred delay before sending the review request (e.g., 24 hours after the guest connects)
- Choose your minimum star rating for directing guests to Google (default: 4 stars)
- Enter the feedback email address where you'd like to receive low-rating notifications
- Use Send Test Email to preview exactly what your guests will receive
How it works:
- A guest connects to your WiFi
- After your chosen delay, they receive a branded email asking them to rate their experience
- Guests who rate at or above your threshold are taken to your Google Reviews page
- Guests who rate below your threshold see a private feedback form instead
- All activity is tracked in your dashboard
Prerequisite: Your site must have a verified custom sending email address before you can enable Google Reviews. Go to Email Setup to configure this first.
Mailchimp
Plan required: Growth (£89/month) or higher
Automatically sync WiFi guest details to your Mailchimp audience. Every guest who connects and provides their email is added to your chosen mailing list — no manual data entry needed.
Key features:
- Automatic guest-to-audience sync on WiFi login
- Respects guest marketing opt-in preferences
- Works with Mailchimp's built-in unsubscribe and compliance tools
How to set it up:
- Go to Integrations → Mailchimp
- Select the site you want to configure
- Enter your Mailchimp API Key
- Find this in your Mailchimp account under Account → Extras → API Keys
- It looks like
abc123def456-us19(the part after the hyphen is your data centre)
- Enter your Audience ID
- Find this in Mailchimp under Audience → Settings → Audience name and defaults
- Click Test Connection to verify everything is working
- Toggle the integration to Active
- Click Save Settings
How it works:
- A guest connects to your WiFi and provides their email address
- Their name and email are automatically added to your Mailchimp audience
- Guests can opt out at any time using Mailchimp's standard unsubscribe links
- Each site can connect to a different Mailchimp audience if needed
Revinate
Plan required: Growth (£89/month) or higher
Export your WiFi guest data directly to Revinate for hospitality-focused guest engagement, review management, and marketing. Ideal for hotels and accommodation providers already using Revinate.
Key features:
- Automatic or manual guest data export to Revinate
- Option to export only guests who opted in to marketing
- Multi-site support with per-site configuration
How to set it up:
- Go to Integrations → Revinate Export
- Select the site you want to connect
- Enter your Revinate Access Token
- Find this in your Revinate admin portal under API settings
- Choose whether to export opted-in guests only (recommended) or all guests
- Toggle Enable automatic export if you want new guests sent to Revinate in real time
- Click Save Settings
Managing connected sites:
Once connected, you can manage each site from the Connected Sites table:
- Edit — Update the access token or change export preferences
- Pause / Enable — Temporarily stop or resume automatic exports
- Remove — Disconnect the site from Revinate entirely
The page also shows helpful stats: how many sites are connected, how many have active exports, and when the last export ran for each site.
Coming Soon
We're actively working on these integrations. They'll appear in your Integrations Hub as they become available.
| Integration | What It Will Do |
|---|---|
| Social WiFi login, check-in prompts, and audience targeting through Facebook and Instagram | |
| Twilio | SMS campaigns, two-way guest messaging, and delivery tracking |
| Airship | Push notifications and mobile engagement for your guests |
| Gmail / Google Workspace | Send emails through your own Google Workspace domain |
| ChatGPT / AI Assistant | AI-powered guest support and automated content generation |
| Zapier | Connect CaptiFi to 5,000+ apps with automated workflows and custom triggers |
| Slack | Real-time guest notifications and team updates delivered to your Slack channels |
| HubSpot | Sync guest data to HubSpot CRM for sales, contact management, and marketing automation |
Plan Requirements
All current integrations require the Growth plan (£89/month) or higher. If you're on a lower plan, you'll see integration cards marked "Upgrade Required."
To upgrade, contact our team at support@captifi.io.
Need Help?
Our support team is happy to help you connect your services. Reach out at support@captifi.io or check our documentation for step-by-step guides.