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Multi-Venue Management
Manage guest WiFi across all your locations from a single CaptiFi dashboard.
📋 Plan Requirement: Multi-venue management requires the Multi-Site plan (up to 5 venues) or Enterprise plan (unlimited venues). See Plans & Pricing for details.
Overview
If you operate multiple venues — such as a restaurant chain, hotel group, franchise, or managed service portfolio — CaptiFi's multi-venue dashboard lets you:
- View all venues at a glance from a single login
- Compare guest analytics and performance across locations
- Apply shared or venue-specific branding and splash pages
- Run centralised or venue-specific email campaigns
- Manage access points and devices per venue
- Generate and track WiFi vouchers per location
Adding a New Venue
- Log in to app.captifi.io.
- Go to Splash Pages in the sidebar.
- Click Add Venue (or Add Site).
- Enter venue details:
- Venue Name — The name of the location (e.g., "The Grand Hotel — Manchester")
- Address — Full street address for the venue
- Assign access points to the venue (or set up new devices via onboarding).
- Configure the venue's splash page design and settings.
- Set up any venue-specific campaigns or integrations.
💡 Tip: Each venue gets its own splash page, so you can tailor the branding and welcome message to each location while keeping a consistent look across your portfolio.
Shared vs Venue-Specific Settings
Some settings can be shared across all venues, while others are configured per venue:
| Setting | Shared Across Venues | Per-Venue |
|---|---|---|
| Branding (logo, colours) | ✅ Can use same branding | ✅ Can customise per venue |
| Splash page design | ✅ Can clone designs | ✅ Each venue has its own editor |
| Email campaigns | ✅ Can target all venues | ✅ Can target specific venues |
| Email templates | ✅ Shared template library | ✅ Can create venue-specific templates |
| Guest data | — | ✅ Stored per venue |
| Analytics | ✅ Aggregated view available | ✅ Filter by individual venue |
| Access points | — | ✅ Assigned per venue |
| WiFi vouchers | — | ✅ Generated per venue |
| Google Reviews integration | — | ✅ Linked per venue's Google Business Profile |
Analytics Across Venues
The main dashboard shows aggregated data across all your venues by default. Use the Site filter at the top of the dashboard to drill down into individual venues.
Key Comparisons Across Venues
| Metric | What to Compare | Why It Matters |
|---|---|---|
| Guest volume | Total connections per venue | Identify your busiest and quietest locations |
| New vs returning ratio | First-time vs repeat guests per venue | Understand which locations retain guests best |
| Opt-in rates | Marketing consent percentage per venue | Spot venues where splash page copy could be improved |
| Peak hours | Busiest times per venue | Optimise staffing and campaigns by location |
| AP health | Online/offline status per venue | Quickly identify hardware issues at any location |
💡 Tip: Use the Monthly Analytics Digest email (enable in Notification Preferences) to receive a summary of all venue performance without needing to log in.
For a deeper dive into using analytics for business decisions, see our WiFi Analytics for Business guide.
Managing Devices Across Venues
Each venue has its own set of access points. When viewing the Access Points page, you can filter by venue to see only the devices at a specific location.
- CaptiFi Plug & Play devices — Each device is enrolled to a specific venue using the PIN from your welcome email
- UniFi access points — Sites and APs are imported from your UniFi controller and mapped to CaptiFi venues
If you need to move an access point from one venue to another, contact support at hello@captifi.io.
Pricing for Multiple Venues
| Plan | Venues Included | Monthly Price |
|---|---|---|
| Multi-Site | Up to 5 venues | £149/month |
| Enterprise | Unlimited venues | Custom pricing |
Each venue beyond the included allowance may require an upgrade or custom arrangement. For organisations with more than 5 venues, the Enterprise plan offers volume pricing, dedicated account management, and custom integrations.
Contact us for Enterprise pricing →
Related Features
- Guest Analytics — Understand your guest data with per-venue and aggregated views
- Splash Page Editor — Customise the WiFi login page for each venue
- Access Points — Monitor hardware status across all locations
- WiFi Vouchers — Generate and manage voucher codes per venue
- Email Campaigns — Run targeted campaigns across or within venues
- Plans & Pricing — Compare plans to find the right fit for your portfolio
Troubleshooting
| Issue | Possible Cause | Solution |
|---|---|---|
| Can't add a new venue | You've reached your plan's venue limit | Upgrade to a higher plan — Multi-Site supports up to 5, Enterprise is unlimited. Go to Account → My Subscription or see Plans & Pricing. |
| Venue not showing in analytics filter | Venue has no connected access points | Ensure at least one access point is online and assigned to the venue. |
| Guest data appearing under wrong venue | Access point assigned to incorrect venue | Check the AP's venue assignment in the Access Points page. Contact support to reassign if needed. |
| Can't see multi-venue options | Account is on Essentials or Growth plan | Multi-venue features require the Multi-Site or Enterprise plan. |