Ruckus Setup

Connect CaptiFi to your Ruckus Wireless access points.

Prerequisites

• Ruckus access point(s) or ZoneDirector/SmartZone controller
• Admin access to your Ruckus management interface
• CaptiFi account at app.captifi.io

Step 1: Create a Guest WLAN

1. Log in to your Ruckus controller (ZoneDirector or SmartZone)
2. Go to WLANs → Create New
3. Configure:
   • Name: Your guest WiFi name (e.g., "Guest WiFi")
   • Type: Guest Access
   • Authentication: Open
4. Save

Step 2: Configure Captive Portal

1. Go to Services → Hotspot Services (or Guest Access)
2. Create a new Hotspot Service
3. Set Authentication Type to External
4. Enter the CaptiFi portal URL:

   https://app.captifi.io/portal/ruckus

5. Configure the Redirect URL:

   https://app.captifi.io/portal/ruckus/redirect

6. Apply the Hotspot Service to your guest WLAN

Step 3: Configure Walled Garden

Add CaptiFi domains to the walled garden (allowed before authentication):

Domain
*.captifi.io
app.captifi.io
fonts.googleapis.com
fonts.gstatic.com

Step 4: Link in CaptiFi Dashboard

1. Log in to app.captifi.io
2. Go to Settings → Integrations
3. Select Ruckus
4. Follow the on-screen pairing instructions
5. Click Connect

Step 5: Test

1. Connect a test device to the guest WiFi
2. Verify the CaptiFi splash page appears
3. Complete a test login
4. Check the CaptiFi dashboard for the login entry

Supported Ruckus Models

• Ruckus R310, R320, R510, R610, R710, R720, R750
• Ruckus ZoneFlex series
• Ruckus T310, T610 (outdoor)
• ZoneDirector controllers
• SmartZone controllers

Troubleshooting

Issue	Solution
Splash page not appearing	Verify Hotspot Service is applied to WLAN
"Portal unreachable"	Check walled garden entries
Guests can't get online	Verify redirect URL is correct
No dashboard entries	Check external authentication settings

Next Steps

• Customise your splash page
• Set up email campaigns
• Common issues