Hardware FAQ

What device do you send me?

A pre-configured, dual-band (2.4GHz + 5GHz) access point that supports 100+ simultaneous connections. It ships ready to go — plug it in and activate with the PIN from your kit.

Do I need the CaptiFi device?

Not necessarily. If you already have compatible hardware (UniFi, TP-Link Omada, Aruba, Ruckus, Cisco Meraki, Cisco WLC), CaptiFi can integrate directly. See the BYOD Guide.

What's the WiFi range?

Approximately 30-50 metres indoors, depending on walls and interference. For larger venues, contact us about additional access points.

Is it weatherproof?

No. The CaptiFi device is designed for indoor use only. For outdoor areas, contact us about options.

Can I use it alongside my existing WiFi?

Yes. The CaptiFi device creates a separate guest WiFi network alongside your existing private network. Your business devices stay on your private network as usual.

What if the device stops working?

Contact us — we'll troubleshoot remotely first (we can restart the device from our side). If the issue can't be resolved, we'll send a replacement device at no charge. Replacements typically arrive within 2-3 working days (delivery times vary by country).

What happens if my device physically breaks?

If the device is damaged due to a manufacturing fault or normal wear and tear, we'll replace it free of charge. If the damage is caused by misuse (e.g. water damage, drops), a replacement fee may apply. Just get in touch and we'll sort it out.

Can I move the device to a different venue?

Within the same venue, just unplug it and plug it in at the new spot — it reconnects automatically. Moving it to a different venue or account? Contact support first so we can re-assign it properly.

Can I use my existing UniFi access points?

Yes! CaptiFi integrates natively with UniFi — including consoles behind double NAT via the Remote Tunnel. See the UniFi Setup Guide.

How many access points do I need?

For most single-room venues, one access point is enough. For larger or multi-room spaces:

• 1 AP: Up to ~100m² / 1,000 sq ft
• 2 APs: Up to ~200m² / 2,000 sq ft
• 3+ APs: Larger venues, multiple floors, outdoor areas

Contact us at hello@captifi.io to arrange additional devices.

What power supply does the device need?

The device is powered over its Ethernet cable using the PoE injector included in the box — the injector plugs into a standard power socket. A PoE switch port works too, if you already have one.

Do I need to keep the device plugged in all the time?

Yes. The device needs to be powered on to broadcast your guest WiFi network. If it loses power, the guest network simply goes offline until it's powered back on — no data is lost.