Hardware FAQ
What device do you send me?
A pre-configured WiFi 6 access point built for CaptiFi. It's enterprise-grade, dual-band (2.4GHz + 5GHz), and supports 100+ simultaneous connections.
Do I need the CaptiFi device?
Not necessarily. If you already have compatible hardware (UniFi, Aruba, TP-Link Omada), CaptiFi can integrate directly. See BYOD Guide.
What's the WiFi range?
Approximately 30-50 metres indoors, depending on walls and interference. For larger venues, additional access points can be added.
Can I mount it on the ceiling?
Yes — ceiling and wall mounting hardware is included.
Is it weatherproof?
No. The CaptiFi device is designed for indoor use only. For outdoor areas, contact us about weatherproof options.
Can I use it alongside my existing WiFi?
Yes. The CaptiFi device creates a separate guest WiFi network alongside your existing private network. Your business devices stay on your private network as usual.
What if the device stops working?
Contact us — we'll troubleshoot remotely and replace the device if needed at no charge.
Can I use my existing UniFi access points?
Yes! CaptiFi integrates natively with UniFi. See the UniFi Setup Guide.
How many access points do I need?
For most single-room venues, one access point is enough. For larger or multi-room spaces:
- 1 AP: Up to ~100m² / 1,000 sq ft
- 2 APs: Up to ~200m² / 2,000 sq ft
- 3+ APs: Larger venues, multiple floors, outdoor areas