Hardware FAQs

Common questions about CaptiFi hardware and WiFi access points.

General

What WiFi standard does the CaptiFi device use?

WiFi 6 (802.11ax), dual-band 2.4GHz + 5GHz. This is the latest standard, providing faster speeds and better performance with multiple devices.

How many devices can connect simultaneously?

The CaptiFi device supports 100+ simultaneous connections. For most small-medium venues, one device is sufficient.

What's the WiFi range?

Approximately 30-50 metres indoors, depending on walls, interference, and building materials. Mount high (ceiling or high wall) for best coverage.

Can I use it outdoors?

The standard CaptiFi device is indoor-only. For outdoor areas, contact us about weatherproof options or use a compatible outdoor access point (e.g., Ruckus T310).

Does it need a power outlet?

No separate power outlet. The device is powered via PoE (Power over Ethernet) through the included PoE injector, which plugs into a power outlet. Only one plug needed.

Compatibility

Will it work with my router?

Yes — the CaptiFi device works with any standard internet router that has a spare Ethernet port and DHCP enabled (this is the default on virtually all routers).

Can I use it with my existing WiFi?

Yes. The CaptiFi device creates a separate guest network alongside your existing private WiFi. Your business devices stay on your private network.

What if I have a mesh WiFi system?

The CaptiFi device is separate from your mesh system. It creates its own guest network. Your mesh system continues to serve your private network as normal.

Installation

How long does setup take?

Under 5 minutes. Plug in, enter your PIN, done. See the Quick Start Guide.

Can I mount it on the ceiling?

Yes — ceiling and wall mounting hardware is included.

Where should I place it?

• Central location in the area you want to cover
• High up (ceiling or high wall)
• Away from microwaves, thick metal surfaces
• Line of sight to guests where possible

See Device Setup for detailed placement tips.

Troubleshooting

What do the LED colours mean?

See our comprehensive LED Status Guide.

My device shows a red LED

The device can't reach the internet. Check Ethernet cables, PoE injector, and router connection. See Common Issues.

How do I reset the device?

See our Reset Guide — covers soft restart, network reset, and factory reset.

The device isn't appearing in my dashboard

Make sure you've entered the correct PIN during enrollment. If the LED is green but the device isn't in your dashboard, contact support.