Hardware FAQs

Common questions about CaptiFi hardware and WiFi access points.

General

What device do you send me?

A pre-configured, dual-band (2.4GHz + 5GHz) access point — the CaptiFi WiFi Kit. It is powered over Ethernet with the PoE injector included in the box, and supports 100+ simultaneous connections.

How many devices can connect simultaneously?

The CaptiFi device supports 100+ simultaneous connections. For most small to medium venues, one device is sufficient.

What's the WiFi range?

Approximately 30-50 metres indoors, depending on walls, interference, and building materials. Mount high and central for best coverage.

Can I use it outdoors?

The standard CaptiFi device is indoor-only. For outdoor areas, contact us about options, or use a compatible outdoor access point with one of our controller integrations.

Does it need a power outlet?

The included PoE injector powers the device over its Ethernet cable: plug the injector into any normal socket. If you already run a PoE switch, you can power the device from that instead — handy for ceiling mounts.

Compatibility

Will it work with my router?

Yes — the CaptiFi device works with any standard internet router that has a spare Ethernet port and DHCP enabled (the default on virtually all routers).

Can I use it with my existing WiFi?

Yes. The CaptiFi device creates a separate guest network alongside your existing private WiFi. Your business devices stay on your private network.

What if I have a mesh WiFi system?

The CaptiFi device is separate from your mesh system. It creates its own guest network; your mesh system continues to serve your private network as normal.

Installation

How long does setup take?

Under 5 minutes: plug in, enter your PIN in the dashboard, done. See the Quick Start Guide.

Where should I place it?

• Central location in the area you want to cover
• High up (high wall or shelf)
• Away from microwaves and thick metal surfaces
• Line of sight to guests where possible

See Device Setup for detailed placement tips.

Troubleshooting

How do I know the device is working?

The light turns solid green once the device is activated and online, and stays green. Purple means it is still waiting to be activated with your PIN, and red means it has no internet. Your dashboard also shows the venue as Online (green). See the Device Status Guide.

My device shows Offline in the dashboard

The device can't reach the internet. Check the Ethernet cable, power, and your router's connection. See Common Issues.

How do I restart or reset the device?

See the Reset Guide — a 10-second power cycle fixes most issues, and factory resets are handled remotely by support.

My activation PIN isn't working

Make sure the device is plugged in with its Ethernet cable connected, then enter the 8-digit PIN from your welcome email (also shown on your dashboard) on the device's setup page. If it's still rejected, contact support at hello@captifi.io.