WiFi Access Points

Monitor and manage your WiFi access points from the CaptiFi dashboard.

Overview

The Access Points page shows all WiFi hardware connected to your CaptiFi account. Monitor their online/offline status, see connected guest counts, and manage your network in real time. Access points are the physical devices that broadcast your WiFi network and route guests through the CaptiFi captive portal.

Viewing Access Points

1. Log in to app.captifi.io.
2. Go to My Venues → WiFi Access Points in the sidebar.

Information Displayed

Column	Description
Name	AP identifier or custom name
Status	🟢 Online or 🔴 Offline
Last Seen	When the AP last communicated with CaptiFi
IP Address	Network IP of the access point
MAC Address	Hardware identifier
Connected Guests	Number of currently connected devices
Site	Which venue/location this AP belongs to (useful when managing multiple venues)

Understanding AP Status

Status	Meaning	Action
🟢 Online	AP is working and connected to CaptiFi	No action needed
🔴 Offline	AP has lost connection to CaptiFi	Check power, Ethernet cable, and internet connection at the venue

💡 Tip: If an AP shows as offline but your internet is working, try power-cycling the device (unplug for 10 seconds, then plug back in). Most connectivity issues resolve within 2–3 minutes of a reboot.

Notifications

You can receive instant alerts when access points go online or offline:

Channel	How to Enable
Email alerts	Toggle Access Point Notifications in Account → Notification Preferences
SMS alerts	Requires SMS integration — toggle Access Point Alerts in your SMS notification settings

Both email and SMS alerts can be enabled simultaneously for critical monitoring.

Adding Access Points

CaptiFi Plug & Play Device

The CaptiFi device is a pre-configured WiFi 6 access point that works out of the box:

1. Receive your CaptiFi device (shipped after completing onboarding).
2. Plug the device into power and connect it to your router/switch via the included Ethernet cable.
3. Wait for the device to boot up (1–2 minutes — see the LED guide for status indicator meanings).
4. Enter the enrollment PIN from your welcome email when prompted.
5. The device appears in your Access Points list automatically.

💡 Tip: For detailed unboxing and setup instructions, see What's in the Box and Device Setup.

UniFi Access Points

If you're using existing Ubiquiti UniFi access points, they are automatically discovered and imported when you connect your UniFi controller:

1. Connect your UniFi controller during onboarding or via the UniFi setup guide.
2. CaptiFi discovers your UniFi sites and access points.
3. Select which sites and APs to manage.
4. APs appear in your Access Points list with live status updates.

Other Hardware

CaptiFi also supports access points from other manufacturers. See our setup guides for:

• MikroTik
• Ruckus
• Aruba
• TP-Link
• Bring Your Own Device (BYOD)

Multi-Venue AP Management

If you manage multiple venues, each access point is assigned to a specific site/venue. Use the Site column in the AP table to see which venue each AP belongs to, or use the site filter to view APs for a specific location only.

To move an AP from one venue to another, contact support at hello@captifi.io.

Related Features

• Notification Preferences — Configure email and SMS alerts for AP status changes
• SMS Notifications — Set up SMS alerts for offline APs
• Multi-Venue Management — Manage APs across multiple locations
• Guest Analytics — AP health affects data completeness — offline APs mean missed guest connections
• Troubleshooting: Common Issues — General troubleshooting for connectivity problems
• LED Guide — Understand what the lights on your CaptiFi device mean

Troubleshooting

Issue	Possible Cause	Solution
AP showing offline	Power or network issue	Check the power supply and Ethernet cable are securely connected. Verify the venue's internet connection is working.
AP online but no splash page	Captive portal not configured on the AP	Verify captive portal settings — see the relevant setup guide for your hardware.
New CaptiFi device not appearing	Enrollment PIN not entered	Check your welcome email for the PIN and enter it during device setup. If you've lost the email, contact support.
New UniFi AP not appearing	Controller connection issue	Verify your UniFi controller credentials in CaptiFi. Re-run site discovery if needed — see the UniFi setup guide.
Intermittent offline status	Unstable internet at the venue	Check your internet connection stability. Consider a wired backhaul if the AP is connected via WiFi mesh.
AP online but low guest count	AP placement or signal issues	Ensure the AP is placed centrally with good coverage. Walls and interference from other devices can reduce range. See Hardware FAQs for placement tips.