General FAQ
What is CaptiFi?
CaptiFi is a guest WiFi marketing platform. When guests connect to your venue's WiFi, they see a branded splash page where they enter their details. CaptiFi captures this data and automates follow-up marketing (welcome emails, review requests, offers, etc.).
Who is CaptiFi for?
Any business that offers guest WiFi:
- Restaurants & cafés
- Bars & pubs
- Hotels & B&Bs
- Gyms & fitness centres
- Retail stores
- Coworking spaces
- Event venues
- Airbnb & short-term rentals
How quickly can I get started?
Most venues are live in under 5 minutes. Plug in the device, enter your PIN, and you're ready to go.
Do I need technical skills?
No. The CaptiFi device is pre-configured. You literally just plug it in. If you're integrating with existing hardware (UniFi, Aruba, etc.), some basic network knowledge helps but our support team can walk you through it.
Can I try it before committing?
Yes! We offer a 30-day free trial. No long-term contracts. Cancel anytime.
What data do you capture?
Depending on your splash page configuration:
- First name and last name
- Email address
- Phone number (if SMS login enabled)
- Social profile data (if social login enabled)
- Visit timestamps and frequency
- Marketing consent status
Can guests skip the login?
That depends on your configuration. You can require login details, or offer a simple click-through option that captures device data only.
Does CaptiFi affect my WiFi speed?
No. CaptiFi doesn't throttle or slow down your internet. It simply intercepts the first connection to show the splash page, then gets out of the way.