Google Reviews Integration

Automate Google Review collection from your WiFi guests. The #1 way to build your online reputation.

Overview

When a guest connects to your WiFi:

They log in via your branded splash page
After their visit (configurable delay), CaptiFi sends a review request email
The email contains a direct link to leave a Google Review
One click → guest is on your Google Business listing, ready to review

Setup

Step 1: Find Your Google Place ID

Go to Google's Place ID Finder
Search for your business
Copy the Place ID (starts with ChIJ...)

Step 2: Configure in CaptiFi

Log in to app.captifi.io
Go to Integrations → Google Reviews
Paste your Google Place ID
Set the review request delay (recommended: 2-4 hours after visit)
Customise the email template:
- Subject line
- Body text
- Call-to-action button
Click Activate

Step 3: Test

Connect to your guest WiFi with a test device
Log in through the splash page
Wait for the configured delay (or trigger manually in dashboard)
Check your email for the review request
Click the link and verify it goes to your Google listing

Best Practices

Timing is key — send 2-4 hours after visit while the experience is fresh
One CTA only — keep the email simple with one clear "Leave a Review" button
Don't over-ask — limit to one request per guest per month
Personalise — include the guest's first name
Thank them — a brief "thanks for visiting" before the ask

Expected Results

After 30 days of Google Review automation:

3-5x more monthly reviews than before
0.3-0.5 star improvement in average rating over 3 months
Higher Google Maps visibility → more foot traffic
Better conversion — 88% of consumers trust online reviews as much as personal recommendations

Troubleshooting

Issue	Solution
No review emails being sent	Check integration is activated
Wrong Google listing	Verify Place ID is correct
Low open rates	Try different subject lines, send at optimal times
Guests unsubscribing	Reduce frequency, improve email copy