Account & Settings

Manage your CaptiFi account, subscription, and notification preferences.

My Account

1. Log in to app.captifi.io.
2. Go to Account → My Account in the sidebar.

What You Can Update

Setting	Description
Name	Your full name as displayed in the dashboard
Email	Your login email address (used for account access and email notifications)
Password	Change your password — you'll need to enter your current password first

TIP

Your business name, venue type, and other venue-level settings were configured during onboarding. Contact support at hello@captifi.io if you need to change these.

My Subscription

View and manage your CaptiFi subscription:

1. Go to Account → My Subscription.
2. Here you can:
   • View your current plan (Essentials, Growth, Multi-Site, or Enterprise) and status
   • See your next billing date
   • Access the Stripe Customer Portal to:
     • Update your payment method
     • View invoice history
     • Download invoices
     • Cancel or change your plan

Your subscription is managed through Stripe for maximum security — CaptiFi never stores your card details.

💡 Tip: Need to upgrade or downgrade? You can change your plan at any time through the Stripe portal. Upgrades take effect immediately; downgrades take effect at the end of your current billing period. See Plans & Pricing for a full comparison of what's included in each plan.

Notification Preferences

Configure how and when you receive alerts about your venues and infrastructure:

1. Go to Account → Notification Preferences.

Email Notifications

Setting	Description
Email Notifications	Master toggle for all email alerts — turn this off to disable all email notifications
Monthly Analytics Digest	Receive a monthly summary of your guest analytics by email
Access Point Notifications	Get alerted when access points go online or offline
Guest Connection Notifications	Get alerted when new guests connect to your WiFi
Server Notifications	Receive alerts about CaptiFi infrastructure status (outages, maintenance)

SMS Notifications

SMS alerts require a third-party SMS provider account. See the SMS Notifications guide for full setup instructions.

Setting	Description
Enable SMS	Master toggle for SMS alerts
SMS Username	Your SMS provider API username
SMS API Key	Your SMS provider API key
Phone Number	The phone number where SMS alerts are sent (include country code)
Server Alerts	Critical infrastructure SMS notifications
URL Alerts	Website and portal URL monitoring SMS notifications
Access Point Alerts	AP status change SMS notifications

📋 Plan Requirement: SMS notifications require the Growth plan or higher. See Plans & Pricing for details.

Two-Factor Authentication (2FA)

Protect your account with an extra layer of security. With 2FA enabled, you'll need both your password and a code from your authenticator app to log in.

Setting Up 2FA

1. Go to your profile settings.
2. Click Enable 2FA.
3. Scan the QR code with an authenticator app:
   • Google Authenticator
   • Authy
   • Microsoft Authenticator
4. Enter the 6-digit code from your authenticator app to confirm setup.
5. Save your backup codes — store them somewhere safe (e.g., a password manager or printed copy in a secure location). You'll need these if you ever lose access to your authenticator app.

Managing 2FA

• Disable 2FA — You can turn off 2FA from your profile settings at any time.
• New device — If you get a new phone, disable 2FA first, then re-enable it with the new device.
• Backup codes — Each code can only be used once. If you've used most of your backup codes, consider disabling and re-enabling 2FA to generate a fresh set.

Lost Access

If you lose your authenticator app and all backup codes, contact support at hello@captifi.io immediately. We'll verify your identity and help restore access to your account.

Data & Privacy

Exporting Your Data

You can export guest data from the Guest Visits table (under My Venues → Guest Visits):

1. Navigate to My Venues → Guest Visits.
2. Use the filters to narrow by date range, site, or other criteria.
3. Click Export to download as CSV.
4. Use the exported data for offline analysis, reporting, or import into other tools.

GDPR Compliance

CaptiFi provides built-in tools to help you meet your GDPR obligations:

• Marketing consent — Captured via an unchecked-by-default checkbox on your splash page
• Unsubscribe links — Automatically included in all marketing emails
• Data deletion — Remove individual guest records on request
• Data export — Export a guest's complete data for Subject Access Requests
• Consent audit trail — Timestamped records of who consented, when, and to what

See our GDPR Best Practices guide for detailed guidance on staying compliant.

Related Features

• Plans & Pricing — Compare plans and manage your subscription
• Payments & Billing — Understand invoicing, payment methods, and billing cycles
• SMS Notifications — Full guide to setting up SMS alerts
• Guest Analytics — Understand the data behind your notification settings
• Access Points — Monitor the hardware that triggers AP notifications