Account & Settings

Manage your CaptiFi account, subscription, and notification preferences.

My Account

1. Log in to app.captifi.io
2. Go to Account → My Account

What You Can Update

• Name — Your full name
• Email — Your login email address
• Password — Change your password (enter current password first)

TIP

Your business name, venue type, and other settings were configured during onboarding. Contact support if you need to change these.

My Subscription

View and manage your CaptiFi subscription:

1. Go to Account → My Subscription
2. Here you can:
   • View your current plan and status
   • See your next billing date
   • Access the Stripe Customer Portal to:
     • Update payment method
     • View invoice history
     • Download invoices
     • Cancel or change plan

Your subscription is managed through Stripe for maximum security — CaptiFi never stores your card details.

Notification Preferences

Configure how and when you receive alerts:

1. Go to Account → Notification Preferences

Email Notifications

Setting	Description
Email Notifications	Master toggle for all email alerts
Monthly Analytics Digest	Monthly summary of guest analytics
Access Point Notifications	Alerts when APs go online/offline
Guest Connection Notifications	Alerts for new guest connections
Server Notifications	Infrastructure status alerts

SMS Notifications (requires SMS provider)

Setting	Description
Enable SMS	Master toggle for SMS alerts
SMS Username	Your SMS API username
SMS API Key	Your SMS API key
Phone Number	Where SMS alerts are sent
Server Alerts	Critical infrastructure SMS
URL Alerts	Website monitoring SMS
Access Point Alerts	AP status change SMS

Two-Factor Authentication (2FA)

Protect your account with an extra layer of security:

1. Go to your profile settings
2. Click Enable 2FA
3. Scan the QR code with an authenticator app:
   • Google Authenticator
   • Authy
   • Microsoft Authenticator
4. Enter the 6-digit code to confirm
5. Save your backup codes — store them somewhere safe

Lost Access

If you lose your authenticator app and backup codes, contact support at hello@captifi.io immediately. We'll verify your identity and help restore access.

Data & Privacy

Exporting Your Data

You can export guest data from the Guest Visits table:

• Filter by date range
• Export as CSV
• Use for offline analysis or import to other tools

GDPR Compliance

CaptiFi handles GDPR compliance for you:

• Marketing consent captured on splash page
• Unsubscribe links in all emails
• Data deletion available on request
• Full audit trail of consent

See our GDPR Best Practices guide for more details.