Payment Methods & Invoices

Everything about payments, invoices, and billing queries.

Accepted Payment Methods

CaptiFi accepts all major cards via Stripe:

• Visa
• Mastercard
• American Express

TIP

We use Stripe for payment processing — your card details are never stored on our servers. Stripe is PCI DSS Level 1 certified (the highest level of security).

Billing Cycle

• Subscriptions are billed monthly (or annually if selected)
• Billing date is the date you first subscribed
• Charges appear as "CaptiFi" on your card statement

Hardware Hold

When you receive a CaptiFi device, a small refundable hold is placed on your card:

• This is not a charge — it's a temporary hold
• Released after 12 months of continuous service
• Or released when you return the device
• Typically £50-£100 depending on device model

Failed Payments

If a payment fails:

1. You'll receive an email notification
2. We'll retry the charge after 3 days
3. If it fails again, we'll retry after 7 days
4. After 3 failed attempts, your service may be paused

To resolve: Update your payment method in Settings → Billing.

Invoices

• Invoices are generated automatically each billing cycle
• Available in Settings → Billing → Invoice History
• Download as PDF for your records
• Include VAT where applicable

Refunds

• Cancel within the first 30 days for a full refund
• After 30 days, no refunds on previous billing periods
• Hardware holds are always refundable upon device return

Questions?

For billing queries, contact us at hello@captifi.io or use the live chat on captifi.io.