Payment Methods & Invoices

Everything about payments, invoices, and billing queries.

Accepted Payment Methods

CaptiFi accepts all major cards via Stripe:

• Visa
• Mastercard
• American Express

TIP

We use Stripe for payment processing — your card details are never stored on our servers. Stripe is PCI DSS Level 1 certified (the highest level of security).

Adding a Card During Your Trial

A payment method is required before your trial converts to a paid subscription. If your account does not have one yet, CaptiFi emails you reminders before the trial ends, each with a secure one-click link that opens Stripe checkout to add your card (no login needed). You can also add a card at any time from the Billing page. See Managing Your Subscription for how the reminders work.

Billing Cycle

• Subscriptions are billed monthly (or annually if selected — annual saves over 20%)
• Your billing date is the date you first subscribed
• Extra venues (£25/month each) appear as a line item on the same invoice, prorated from the day you add them
• Charges appear as "CaptiFi" on your card statement
• Tax (VAT or your local equivalent) is calculated automatically at checkout where applicable

Hardware Hold

When you receive a CaptiFi device, a £60 refundable hold is associated with your card:

• It is released when you cancel and return the device
• If the device is not returned within 30 days of cancellation, the £60 may be charged

Failed Payments

If a payment fails:

1. You'll receive an email notification
2. Stripe automatically retries the charge over the following days
3. If payment continues to fail, your account moves to past-due and the dashboard is paused until the payment is fixed (your guest WiFi keeps working for guests)

To resolve: go to Billing in your dashboard and click Fix payment / Update payment method.

Invoices

• Generated automatically each billing cycle
• Available on the Billing page in your dashboard — click Download for a PDF
• The full history is in the Stripe billing portal (linked from the Billing page)
• Include tax (VAT or your local equivalent) where applicable

Refunds

• Cancel any time during your 30-day free trial and you pay nothing
• After billing starts, cancellation stops future charges at the end of the current period; previous billing periods are not refunded
• The hardware hold is always released on device return

Questions?

For billing queries, contact us at hello@captifi.io or use the live chat on captifi.io.