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Quick Start Guide
Get your CaptiFi device online in under 5 minutes.
Before You Begin
Make sure you have:
Step 1: Plug In
- Connect the Ethernet cable from the CaptiFi device to a spare port on your router or switch
- Power it with the included PoE injector: cable from the injector to the device, injector into a power socket
Wait while the device boots: the light flashes yellow for 30 to 60 seconds, then turns solid purple, which means it is ready to be activated.
Step 2: Activate Your Device
- On your phone or laptop, connect to the device's setup WiFi network (CaptiFi Setup)
- The activation page opens automatically (if not, open a browser and visit any website)
- Enter the 8-digit PIN from your welcome email (also shown on your dashboard)
The light pulses blue while the device configures itself, then settles on solid green. The device switches to your venue's guest network and shows as Online (green) in your dashboard under My Locations within a couple of minutes. Green is the normal running state from then on.
WARNING
If the device stays Offline in your dashboard, it can't reach the internet. Check both ends of the Ethernet cable and confirm your router has a working connection. See Troubleshooting.
You're Live!
Your CaptiFi guest WiFi is now active. Guests connecting to your guest network (named after your venue by default — rename it under My Locations → Edit site) will see your branded splash page.