Collecting Google Reviews via WiFi

Turn every WiFi login into a potential 5-star review. Here's how to maximise Google Review collection using CaptiFi.

The Strategy

Most businesses struggle to get Google Reviews because they rely on customers remembering to leave one. CaptiFi automates this by:

1. Capturing the guest's email at WiFi login
2. Waiting the right amount of time (2-4 hours after visit)
3. Sending a personalised email with a direct review link
4. Making it one-click easy for the guest to leave a review

Step-by-Step Setup

1. Set up your Google Reviews integration
2. Configure the delay (recommended: 2-4 hours)
3. Customise the email template
4. Activate and let it run

Tips for Maximum Reviews

1. Get the Timing Right

• Too early: Guest is still at your venue, feels pushy
• Too late: Guest has forgotten the experience
• Sweet spot: 2-4 hours after they leave

2. Write a Great Subject Line

Bad: "Please leave us a review" Good: "Thanks for visiting [Venue Name] today! 🎉"

3. Keep the Email Short

• One sentence thanking them
• One sentence asking for the review
• One big button linking to Google

4. Personalise It

Use the guest's first name. "Hi Sarah, thanks for visiting!" performs much better than generic emails.

5. Don't Over-Ask

One review request per guest per month maximum. Nobody likes being spammed.

Real Results

CaptiFi customers typically see:

• 3-5x more reviews per month after activation
• 4.2 → 4.6 average star rating improvement over 3 months
• 15-25% increase in foot traffic from improved Google Maps visibility